Course Details
Office Administration (Grade 9-12)
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Course Information
- Subject Area
- Business and Marketing
- State Course Code
- 12001
- Length
- One Semester
- Total Hours
- 90
This course exposes students to the occupational opportunities available in business including, but not limited to, general business, business information management, human resources management, operations management, administrative support, accounting, and marketing fields. Emphasis is placed on responsibilities, qualifications, work environments, and career paths. These courses may also include consumer education topics, keyboard exposure, and/or hands-on experience within the various occupational areas. This course provides students with numerous opportunities to explore and understand the responsibilities and duties common to most office personnel. These comprehensive courses cover such topics as communication skills, project management, reception skills, technologies for distance communications, filing and record management, mail handling, scheduling meetings and conferences, creating itineraries, and word processing.
Learning Goals
- Explain the role of the administrative professional.
- Identify common roles for administrative professionals.
- Compare different industry and business structures.
- Describe ways to present yourself professionally in the workplace.
- Describe ethical terms related to business.
- Recognize individual differences in the workplace.
- Define office politics.
- Identify ways to build an effective partnership with your manager.
- Describe the importance of effective communication in the workplace.
- Define and describe active listening skills.
- Discuss the importance of body language when communicating.
- Identify ways to speak with confidence.
- Discover ways to handle and greet visitors and customers
- Explain strategies for effective telephone communication
- Describe appointment management
- Identify ways to handle inbound and outbound mail
- Describe the different ways to research and gather information
- Discover the importance for using good Business English
- Prepare effective written business correspondence
- Identify additional details for finalizing written correspondence
- Explore how administrative professionals use technology
- Identify the basic functions and uses for computers and digital devices
- Differentiate between pieces of office equipment
- Explain the different tools available for remote work
- Identify best practices for managing email
- Understand how word processing software is used in the workplace
- Discover how administrative professionals use PDF readers
- Describe how spreadsheet software is used in the workplace
- Identify sources to gather job information
- Prepare a cover letter
- Create and revise a résumé
- Develop job interview skills
- Familiarize yourself with job expectations
- Understand workplace dynamics
- Develop ways to manage and balance job responsibilities
- Learn strategies for better time management
- Acquire a knowledge of stress management
- Identify ways to recognize work-life balance
- Familiarize yourself with job expectations
- Understand workplace dynamics
- Develop ways to manage and balance job responsibilities
- Learn strategies for better time management
- Acquire a knowledge of stress management
- Identify ways to recognize work-life balance
- Identify security issues and solutions to protect information
- Understand company procedures and their importance
- Learn multiple ways to store files
- Describe different filing systems to manage information
- Define a database and its use
- Utilize basic math computations
- Assess basic financial and banking procedures
- Demonstrate an understanding of payroll processing
- Describe the importance of budgeting, purchasing, and auditing principles
- Explain accounting terminology
- Research and select appropriate travel accommodations
- Plan and organize travel arrangements
- Coordinate and schedule office meetings
- Schedule and manage conference logistics
- Prepare for your meeting, conference, and webinar attendance
- Compare the different types of presentations and software applications
- Evaluate organization and responsibilities when creating a presentation
- Design, edit, and proofread a presentation
- Prepare handouts and visuals to complement a presentation
- Identify and explore desktop publishing software applications used to create newsletters, announcement, and brochures
- Identify the components of workplace culture
- Assess the norms in a healthy work environment
- Implement workplace safety and security protocols
- Reorganize and balance ineffective work schedules and workloads
- Evaluate Human Resources’ role in the workplace
- Apply critical thinking skills in the workplace
- Troubleshoot decision-making strategies to find the best solution
- Use different career advancement techniques
- Develop ethical and leadership behaviors
- Resign from a job
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